Refund Policy

This policy applies to all payments made on the litige.ma platform in exchange for the Standard plan (approximately 200 MAD), the Express plan (approximately 1,500 MAD), and the Lawyer plan (approximately 3,500 MAD). It does not cover any bank or payment processing fees, which remain the responsibility of the user.

In accordance with the general principles of consumer law applicable in Morocco, you have a period of seven (7) calendar days from the date of payment to request the cancellation of your order and a full refund, provided that the processing of your case has not yet commenced.

After this period has elapsed, or once your case has been subject to initial processing by our teams — including document verification, case handler assignment, or, where applicable, referral to a partner lawyer — the right of withdrawal no longer applies.

A refund may be granted, at litige.ma's discretion, in the following situations: (a) technical billing error attributable to the platform; (b) confirmed duplicate payment for the same case; (c) technical impossibility of providing the subscribed service due to a reason exclusively attributable to litige.ma.

Refund requests based on subjective dissatisfaction with the outcome of the case, disagreement with a court ruling, or a misjudgement of the subscribed plan are not eligible once the service has been duly performed.

No refund will be granted in the following cases: (a) a case that has already been submitted and forwarded for processing, or, for the Lawyer plan, a case for which a partner lawyer has been contacted or has begun to intervene; (b) expiry of the seven (7)-day withdrawal period in the absence of an eligible ground set out in Section 3; (c) breach of the Terms of Use by the user resulting in account suspension or termination; (d) submission of inaccurate or fraudulent information when filing the case.

In certain circumstances, and only where part of the service has not been performed due to a reason attributable to litige.ma, a partial refund may be granted. The amount of any partial refund will be calculated on a pro-rata basis in respect of the services not provided, according to an indicative schedule available upon request.

To submit a refund request, the user must send an email to contact@litige.ma including: (i) their full name; (ii) their case reference number; (iii) the date and amount of the payment; (iv) a detailed explanation of the grounds for the request, together with any relevant supporting documents.

Any incomplete request may result in additional processing delays or rejection if the necessary information is not provided within fifteen (15) days of the initial request.

litige.ma undertakes to acknowledge receipt of any refund request within five (5) business days and to communicate a reasoned decision within a maximum of fifteen (15) business days from receipt of a complete request.

If a refund is approved, it will be processed within ten (10) business days of the approval decision, to the same payment method used for the original transaction, subject to the technical constraints of the relevant payment providers.

Refunds are issued to the same payment method used at the time of purchase. For card payments, the refund will be credited to the bank account associated with the card, within the standard timeframes of your bank (generally 3 to 10 business days). For bank transfers, the refund will be made by transfer to the debited account. litige.ma does not issue cash refunds.

For any questions regarding this Refund Policy or to submit a refund request, please contact our customer service team at: contact@litige.ma. We will respond as promptly as possible.